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Global Credit Solutions Pty Ltd (GCS) continues to invest heavily in Internet technology catering to both local and international requirements, and has established a truly automated Internet Interface for the complete risk management cycle from Credit searches to file placement and extensive reporting, which will create new and diverse opportunities for us, and our customers. GCS has a commitment to being at the forefront of technology ensuring that we utilise that advantage to enhance the efforts of our qualified staff on behalf of our clients..
Online Management
GCS launched its state of the art, browsed based, Case Management System (CMS) its functionality can be summarised as a powerful supply chain management that connects debtors, agents, offices and clients.
Another benefit that should not be underestimated is the management information systems that are available from the online CMS, and the fact the information is available real time. This facility means that information is available during any stage of a case, and can be used to make decisions during the collection or investigation procedure to maximise results.
Disaster recovery procedures are in place with a total system backup performed daily and the validity of the backup checked the following morning. The latest copy of the backup is kept off site at a Records Management facility. Bi-monthly backups are held externally.
The debt collection databases and collection systems functionality are specifically designed for control and reporting of high-volume debt collection activities and provide:
- Strict accounting controls are maintained over all accounts referred for collection with a double entry accounting record of all financial transactions, payments, fees, costs, etc., maintained for each debtor account received.
- Audit trails for monitoring individual collection actions, performance and privacy.
- Details of all actions, letters and oral communications with the debtor.
- Complete reporting to the client of the progress and present status of all accounts referred, and client access to their cases on 24 x 7 basis.
- The ability to quickly incorporate any special requirements of the client into our standard recording and reporting procedures.
GCS systems can communicate with all systems that have Internet access, or access to PC based communications software. The most common format for retrieving data is ASCII text. GCS systems will retrieve data in any format, providing the data can be converted to ASCII text. Data can be encrypted and securely compressed for transfer between offices across external communication links and include utilising firewalls.
Global Credit Solutions has also invested heavily in a range of technologies such as secure Internet transactions for debtors. The combination of Computer Telephony Integration (CTI) and EFTPOS will not only ensure a competitive advantage results for Global Credit Solutions, but the productivity gains obtained will ensure our clients benefit by improved cashflows, and reduced collection costs.
Global Case Management System
GCS has available an advanced global case management system with a database for global case distribution, administration and management and reporting to clients
Internet Access and Security
The collection system has been assembled with a high level of security and there are a number of components and levels involved in this protection.
The systems themselves are protected by a firewall; account logons and passwords protect the database and the internal IT functions. Account logons and passwords protect system users, and then by security levels within the software running the system. The users are further separated from each other by logical barriers, which are programmed, into the system.
Logs are also kept and inspected daily not only from the firewall but also from each user logging onto the system.
Search Engine Optimization
GCS has adopted a range of technology strategies in terms of the GCS website reflecting in increased listings, enquiries and business in the past year. The GCSL website is ranked among the first ten within 'debt collection phrases' while searching with major search engines.
Web Development
GCS develops quality websites for partners around the world. You can find a list of them at the bottom of GCS homepage. Our servers are hosted by FASTHIT, an Australian web hosting company and one of the most respectable companies in the market. The company is nominated for the MX Developer's Journal Readers
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